Compact with Texans

 

The Texas State Board of Veterinary Medical Examiners is the State's agency that regulates the practice of veterinary medicine and equine dentistry by licensing and regulating veterinarians, licensed veterinary technicians, and equine dental providers. It also takes action against non-licensed persons who violate the Veterinary Licensing Act by practicing without a license. The Board licenses individuals by verification of their credentials and examination. Those who meet the minimum qualifications and pass the required examinations receive a license that is renewed annually. The agency receives and investigates complaints against veterinarians, licensed veterinary technicians, equine dental providers, and persons practicing without a license. The Board sanctions licensees who have been found to have violated the Board's rules and the Act. Cases involving practicing without a license are investigated and, if a violation is found, the violator will be asked to sign a cease and desist order. A criminal case can be pursued by law enforcement also, practicing without a license is a Class A Misdemeanor.

The Board and its staff are committed to excellence in their service to the public and the veterinary profession. The Board's first priority is to protect the public. It must maintain high standards for veterinarians who seek licensure in Texas, as well as high standards for those who are already in practice. The Board also has a commitment to its licensees by keeping them informed about the law, its rules, and related information. In keeping with these commitments, the Board has the following goals, objectives, and standards of performance.

General Office Operations

  • All staff will be courteous and professional in dealing with persons who contact the Board's office.
  • During office hours callers will be greeted by a receptionist, not an automated option menu.
  • No caller will be placed on hold for more than one minute except in unusual circumstances or when they are waiting for staff to retrieve information. If being on hold is inconvenient, staff will get the person's number and call the person back with the information.
  • Open Records requests will be answered within 10 business days unless an Attorney General Opinion is sought through the Attorney Generalís Office.
  • Publications and orders of lists are mailed within 10 business days of the request.

Complaints and Enforcement

  • Goal - Complaints will be investigated thoroughly, in a timely manner, and the integrity of the process will be maintained.

  • Objective - The average resolution time for resolving complaints against veterinarians will be 140 days or less.

  • Objective - A public member of the Board will be present during informal disciplinary conferences.

  • Compliance Inspections - The Board will perform 600 on-site compliance inspections annually.

Filing a Complaint with the Board

The Board only investigates written complaints submitted on the official complaint forms. Each veterinarian is required to display a notice that indicates how and to whom complaints are filed. Requests for information about filing a complaint may come by phone, be written, or e-mailed. If the person wishes to make a complaint, a complaint form and a general information brochure will be sent that explains the jurisdiction of the Board, an overview of the process, and instructions on how to complete the complaint form. When the completed form is received, within 5 days the complainant is sent a confirmation letter confirming receipt of the complaint and a second brochure that explains the complaint resolution process more fully. A similar letter and brochure is sent to the veterinarian along with a copy of the complaint and a request that the veterinarian respond to the complaint. Parties in a complaint are informed of the status of the complaint at least every 45 days. To receive a complaint form, you may call (800) 821-3205. The complaint form may also be found on our website.

Licensing and Examinations

License Verifications - Written requests for license verification will be met within 5 business days; none more than 10 days. Telephone requests are provided at the time of the call.

Requests for License and Examination information will be sent within 3 business days of the receipt of the request.

Processing of License renewals - License renewal certificates will be sent to the licensee within 3 business days of receipt of the completed renewal form and correct payment. None will be sent more than 5 business days after receipt, unless extraordinary circumstances arise.

Examination Results - Results are mailed to applicants within 14 days from the receipt of results, provided all application requirements are met.

Information Service Information is provided to the Board's customers by the following resources.

BOARD NOTES

 The Board meets three times each year. After each meeting a newsletter is distributed to all licensees and any other party who requests it. The newsletter contains information about major issues or events, the text or summaries of proposed and adopted rules, and disciplinary actions taken by the Board.

WEBSITE

The Board maintains a website. It includes or has links to: the Veterinary Licensing Act; Board rules; examination dates, locations, and application deadlines; board meeting dates, times, and locations; special notices; key information from the Board's publication, Board Notes; and, numerous agencies and organizations related to the practice and regulation of veterinary medicine. The site also publishes the current board members names and their home towns.

Agency Customer Service

The agency customer service representative is Loris Jones (loris@veterinary.texas.gov). She may be contacted via e-mail or at the address and telephone numbers listed below.

The Board is committed to providing excellent customer service. Concerns with regard to the Texas Board of Veterinary Medical Examiner's staff may be directed to Loris Jones, Customer Service Representative. A response will be provided with 5 working days.